August 4, 2020



Artificial intelligence is one of the biggest terms in the business world right now, with scores of companies flocking to take advantage of advances in machine learning and neural networks.

Facebook is one of those companies that constantly improves upon the needs of users and social networks that invest a lot of time and energy to build new and useful applications with support for Chatbot and AI tools on platforms such as Facebook Messenger.

It has also extended these functions to Workplace, a collaborative platform for the company’s existing 30,000 customers and is expected to grow every day with sustainable development plans.

At Barcelona’s MWC, Julien Cordoniou, vice president of Facebook at Workplace, told Cloud Pro that artificial intelligence and the program are key to the future of tools for the most complete and sustainable development.

Turning Workplace says, “Moving from collaborative automation to customization is a model we see in every company, every area, and all of our customers.” Turning Workplace from a collaborative platform into an automation platform and has brought significant benefits. Thereby, we will see what the next generation of IT. “

Workplace customers want less collaboration and automation

According to Cordoniou, Workplace customers like Norwegian retailer Elkjop are changing the way they use the platform because of the demands of the times.They changed their old way of doing business and switched to new business methods. They switched to automation, using bot support in the workplace to automate tasks and services, manage inventory, manage change and manage your own data.

“I think it’s extremely important and has helped to change and save a lot of time and effort. If artificial intelligence can be used to automate some repetitive tasks that you do not need to do, I think it’s a smart choice for the company. It helps to improve some of the issues. It is often used by employees and employees to repeat themselves, and it often makes employees happy because they do not have to repeat the work they did. “

Amazon is also working on e-commerce, bringing Alexa into business as a way to enable customers to use voice activated AI for real-world tasks, such as booking, about gadgets and more.

Most clients, Cordoniou said, workplace as a collaborative tool, to reduce the gap between headquarters and affiliates, between superiors and employees. This product is particularly successful in the retail and manufacturing sectors because workers do not need a desktop or a computer, just have a phone or other tools can connect to the Internet to access and manage information.

For example, Danone has 80,000 workers, half of whom are factory workers who never have a laptop – but all have mobile phones to access and find the information they need.This also applies to the 2.5 million Walmart employees who also use the workplace to communicate.

However, he told Cloud Pro that other programs and solutions would soon be developed and become a major force for Workplace collaboration tools. “In the next few years, people will buy Workplace for their network and platforms, but first they will buy Workplace for the quality and variety of utility applications they will find on this platform because of the strengths it has. And always try to perfect the requirements of customers.

“It’s definitely a conversation with all the customers, and this is where we want to bring them absolute satisfaction and trust.” We do not just want to be a media platform, we want to make the foundation for you to pursue your passion in the safest and most effective way possible. “

Facebook is also committed to building a sustainable platform with more uses than a workplace product. Instead of, Cordoniou said Facebook’s strategy is to partner with leading companies such as Box, Okta, Microsoft, Google and others.

This allows customers to tailor specific locations according to their needs, arrange their information or even build their own solutions on top using the same AI. “He said.”We do not want to build everything ourselves, we know very well what we do well and what we do not do well,” he said. “For me, it’s a collaborative game.”

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